Job Description:
Position: Human Resource/Accounting Manager
Department: A&G
Reports
to: General Manager/Corporate HR Director
& Corporate Controller
Purpose: Coordinate hotel and
restaurant areas of Accounting, Employee Relations, Labor Law
compliance and Payroll, Recruitment, Onboarding and Training efforts,
Benefits Admin and Safety compliance.
A distinctive element exclusive to Hay Creek Management’s approach to
guest service is its “Host Philosophy,” which
encourages each associate to develop the skills necessary to offer
competent hospitality service outside the realm of their primary job responsibilities.
The ability of our Host Associates to proficiently multi-task
provides guests at Hay Creek properties a secure, comfortable
confidence that their service expectations will be exceeded.
Essential Functions:
Payroll Administration;
¨ Administer weekly payroll processing start to finish, ensuring
all time adjustments are completed with signatures, monitor time cards
for DOL compliance, syncing labor hours from time clock to payroll
processing, audit final processing reports, and submitting with proper approvals.
¨ Review Pre-Process Payroll Register thoroughly for ensured
payroll accuracy.
¨ Lead maintenance of time clock system (POS) including entry of
new hires, additional job codes, removal of terminations and upkeep of
all pay rates.
¨ Work closely with F&B Manager to audit the posting and
payment of weekly tips payable via payroll.
¨ Ensure proper, confidential storage and security of payroll
files per State Law.
¨ Work closely with Payroll Systems account manager to ensure
successful delivery and processing of payroll.
¨ Maintain confidentiality with all payroll files/information.
¨ Responsible for all deduction collections including
garnishments, levy’s, insurance contributions, rental agreements,
reimbursements, etc.
¨ Process manual checks as necessary.
¨ Handles incoming paperwork as it relates to active and
terminated employees including unemployment claims, child support,
wage verification, etc.
¨ Assist HCH Corporate team and provide any/all requested
payroll-related information and reports.
Benefit Administration;
¨ Educate all insurance benefit eligible employees on insurance
options in a timely manner after hire. Assist employees in determining
their best options and connecting with resources to aid in enrollment choices.
¨ Administration of all insurance benefits including enrollment,
termination, and changes in all benefit portals.
¨ Reconcile, code, and enter all insurance provider invoices
monthly. Work closely with carriers and accounting team to rectify discrepancies.
¨ Manager PTO within Payroll portal. Perform regular audits of
accruals. Ensure all employees reflect accurate PTO probationary
periods and PTO balances.
¨ Promote and communicate effectively all additional benefit and
employee perk promotional materials such as industry discounts,
employee meals, paid time off benefits, HCH discounts, etc.
Recruitment;
¨ Work closely with GM to ensure each department has the
personnel, guidance, and support necessary to achieve their customer
service and business objectives.
¨ Assist in the recruitment and selection process for the
property to include the administration of; Advertisements, internal
Open Position List, regular maintenance of Applicant Log, screening of
applicants though phone and in-person interviews, conducting reference
checks, and administering background checks.
¨ Follow up daily with department managers to ensure candidate
experience is positive and pre-employment process is timely.
¨ Use pro-active recruitment tactics such as flyers, recruitment
business cards, attending or hosting career fairs, connecting with
local schools and universities, is involved in the market human
resource association (if applicable) & promoting workplace
positions on social media.
Onboarding & Training;
¨ Responsible for retaining control of all New Hire onboarding
documents and procedures. Ensure all employees have proper documents
signed and appropriate identification prior to any work being
performed. Work closely with department managers to approve first
dates of work.
¨ Independent responsibility of all I-9 Form completion and ID
review/collection in a timely manner.
¨ Coordinate and independently lead New Hire Orientation
sessions to acclimate new employees. Review safety training, handbook
and policies, provide tour, and review educational/cultural power point.
¨ Ensure department managers have a training schedule for new
hires and ABC training packets are distributed, utilized, and
collected for employee file upon completion. Track completion and
follow up.
¨ Lead additional training sessions such as professional
development for managers and supervisors, safety, and anti-harassment
training. Track training completion and retain all certifications in
employee file.
Employee Relations;
¨ Manage the proper administration and keep detailed
files/records for all associate, reviews, merit increases,
counseling/disciplinary documents, insurance, PTO, OSHA log, insurance
claims, wage verification, Child Support & Unemployment notices/requests.
¨ Facilitate, in conjunction with Department Managers, open
employee communications to discern grievances and to respond to those
grievances in all appropriate manners, including redressing those
meriting correction.
¨ Witness employee counseling and terminations when requested by
GM and/or Department Manager.
¨ Ensure employee discipline is issued consistently, fairly and
within an appropriate time period. Adhere to HCH “Associate Promise”
promoting an open dialogue with employee performance and communication.
¨ Work closely with department managers on issuance and
collection of all lockers, equipment, uniforms, banks, and keys.
¨ Supports the leadership team on colleague initiatives to
promote a positive work environment which includes open communication
and activities which promote teamwork.
¨ Ensures department leadership is holding monthly departmental meetings.
¨ Supports General Manager with organizing property initiatives
promoting colleague wellness.
¨ Offers an unbiased and balanced approach to potential
colleague conflicts with the ultimate goal of positive resolutions.
¨ Assist in proper coaching and counseling techniques to assist
leadership with proper procedures.
¨ Exhibits an engaging demeanor and is visible across all areas
of the property.
¨ Knowledgeable on state and local labor laws and practices with
a basic understanding of legal liabilities.
¨ Strictly follow Termination SOP with PAF, final PRF, and
issuance of final pay check. Ensure company property is returned. Use
termination checklist as needed.
¨ Work closely with Dept. Managers to ensure
attendance/tardiness tracking is in place and maintained fairly.
¨ Promote, organize, and lead all-staff events including
Quarterly All-staff Meetings, Annual Staff Appreciation Party, and
Delight & Surprise moments. Create flyers, promote, acquire
D&S prizes to be distributed, arrange food and beverage, etc. to
provide a positive, engaging meeting/party for staff.
¨ Keep attractive and informative bulletin boards and update
quarterly at minimum.
¨ Own the Delight Dollar employee recognition program. Strive to
ensure quarterly prize incentives are diverse and employees and
managers are engaged in the program.
¨ Recommend other employee recognition and cultural programs as needed.
Safety;
¨ Understand and practice all HCH safety and security
procedures, including Emergency Evacuation Procedures, Accident
Reporting, Right to Know Law, Written Information Security Program,
Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence
in the Workplace Policy.
¨ Report all associate accidents to WC provider. Act as liaison
for all injuries reported, following up with associates to determine
medical attention, work restrictions, lost time, etc. File all reports
securely. Monitor “open” WC claims to ensure minimizing cost to the
employer. Maintain the OSHA 300 Log and post annually.
¨ Report all guest incidents to liability provider. Ensure GM
follows up with guest to collect information on medical attention.
Work collaboratively to rectify guest safety concerns.
¨ Work closely with the Corporate HRD to assist in the
administration of leave of absences prompted by WC.
¨ Co-chair Safety Committee with Head Engineer. Schedule and
conduct quarterly Safety Meetings, collect department safety
checklists, take and post minutes internally. Follow up on all safety
action items.
¨ Work with GM and Head Engineer to satisfy first aid kit par levels.
¨ Implement training for Anti-Harassment, WISP, Bloodborne
Pathogens, Illness Reporting, Safety Initiative, Right to Know &
Understand Law, Anti-Violence, Alice, Human Trafficking recognition,
and other state safety requirements.
¨ Ensure all OSHA Regulations are followed including SDS
binders, all chemicals are labeled, and associates are trained by
their managers in workplace chemical safety and accident prevention.
General Administration & Other;
¨ Stay abreast of all Federal and local State laws. Keep
management advised of changes which affect associates and hotel operations.
¨ Adherence to all retention laws as it relates to Payroll/Human
Resource documents.
¨ Manage and retain all confidential files of; personnel, I-9,
reference/interview sheets, payroll, workers compensation, and medical
files for all active and non-active associates. Ensure associate
personnel files are accurate and updated.
¨ Maintains the highest level of confidentiality relating to all
information (written and verbal) within the Human Resources Department.
¨ Work closely with General Manager and/or Corporate Controller
and HR Director on additional assignments or projects as delegated.
¨ Address each and every guest using the S.E.A.C. method, with a
smile, eye contact, acknowledge their presence in a timely manner with
appropriate greeting, and kindly close.
¨ Attend all scheduled meetings and training sessions.
¨ Comply with all Hotel and HCH time and attendance policies.
¨ Comply with and enforce all Hotel and HCH uniform, dress code,
and appearance standards.
Working Environment:
¨ Hotel property with approximately 73 guest rooms.
¨ Work will primarily take place in a office environment.
¨ Group and solo work.
¨ Practice and observe all safety procedures.
¨ Interior of hotel, in all areas with exposure to extreme temperatures.
¨ Exterior of hotel with exposure to weather conditions.
¨ Exposure to various hazardous chemicals.
No Job Description for a position can possibly include all duties
which may be requested by guests or required by the hotel. The
objective of all positions is to effectively provide the services
personally, or to immediately refer requests to the appropriate
department manager. The items listed above are a summary of the
major responsibilities of the position that must be met by an
employee to successfully perform the essential functions of the
position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
