Job Description:
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to 'Delight & Surprise' our guests every
day. These values are driven by the idea that the best hotels and
restaurants are the ones that draw on the spirit, culture and
character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each
of our customers, associates, and business partners. Our Host
Philosophy encourages each associate to develop the skills necessary
to offer outstanding hospitality service outside the scope of their
primary job responsibilities. Our Associate Promise is the commitment
to truly listen to and communicate openly and honestly with all team
members. We embrace Pride Of Ownership to create an, "I can, I
am, I own," empowered approach to everything we do. Partnering in
our Local Community and respecting the environment we live in are
beliefs we incorporate into daily operations.
To learn more, visit us at
www.HayCreekHotels.com
Job Summary:
- Assist in the supervision of all front desk agents, night
auditors, and guest service associates, including recruitment,
interviewing, hiring, training, scheduling, evaluating, coaching,
disciplining, and motivating of staff. Consistently practice, lead,
and train associates on all procedures and service standards.
- Have working knowledge of hotel property management system (Room
Master). Troubleshoot PMS issues as needed. Ensure all guest service
agents are well versed in navigating the system, and verify
transactions are posted correctly. Review PMS reports daily.
- Perform daily front desk agent duties including; communicate room
availability, book and review guest reservations, operating
multi-line phone system, check in/out, issuance of guest keys,
verifying payment, and coordinating bell services.
- Lead staff by professionally handling any guest issues or
concerns, problem-solving, and follow up with all guest complaints,
maintenance issues, and safety concerns.
- Have a thorough knowledge of local amenities, hotel services,
shopping, dining, entertainment, and travel directions. Have full
knowledge of all parking options, guest charges, and fees. Working
knowledge of all rates, packages, and booking restrictions.
- Supervise all cash and accounting practices performed at the front desk.
- Work closely with Rooms director on forecast and yield management.
- Work closely with the Housekeeping Supervisor on all in-house room
requests, issues, and room status.
- Ability to communicate with managers and staff in a positive,
efficient, and friendly manner.
- Flexibility to step into whatever role is needed to deliver
exceptional customer service. This may include taking on job
responsibilities outside of this job description and may require
assisting other departments in their regular functions.
- Willingness to work weekends, holidays, and/or flexible hours
based on hotel needs.
