Job Description:

The Brookmere Hotel and Regent Restaurant &Bar, which opened in November 2024 and managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property—formerly Longfellows Hotel—features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region.

A Bellman's job is to be the first and last point of contact for guests, providing a positive experience by greeting them, assisting with luggage, and offering information on hotel services and local attractions. Duties include.

• Transporting luggage
• providing directions
• arranging transportation
• maintaining the cleanliness of the lobby and bell stand area.
• greet guest warmly, open doors and escort them to their rooms.

Problem-Solving, responding to guest requests, handle errands and turn in lost items.

Experience and Skills:

Essential Skills and qualifications

• Customer Service: Friendly, courteous, and professional demeanor
• Communication: Strong interpersonal skills to interact with guests and staff
• Physical Stamina: Ability to lift and carry heavy luggage and work on their feet for extended periods
• Knowledge: Familiarity with hotel services, procedures, and the local area
• Physical Dexterity: Agility and speed to handle luggage efficiently
• Teamwork: Ability to work collaboratively with other hotel departments.