Job Description:
The Brookmere Hotel and Regent Restaurant & Bar
is actively seeking a passionate, organized, and results-driven
General Manager to lead our team of hospitality professionals.
Opened in November 2024, The Brookmere Hotel and
Regent Restaurant & Bar is managed by Hay Creek
Hotels and stands as a landmark development in
Saratoga Springs, New York. Located just a mile
from the Saratoga Racetrack and adjacent to the Saratoga National Golf
Course, the 10-acre site—formerly Longfellows Hotel, Restaurant, and
Conference Center—has been transformed into an 88-room
upper-upscale hotel with a full-service restaurant
and bar with seasonal outdoor porch, spa, banquet facility with
3,500 sq. ft. of meeting and event space, and private access to Lake Lonely.
Job Summary
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Oversee successful operations across all property departments,
including Guest Services, Housekeeping, Regent Restaurant &
Bar, Sales & Marketing, Private Events, Spa, and Engineering.
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Build and maintain strong client and guest relationships, with a
passion for elevating the guest experience. Serve as the face of
the property, engaging in proactive community involvement.
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Enforce internal and external customer service standards in line
with Hay Creek Hotels’ Standard Operating Procedures.
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Lead all aspects of associate management, including recruitment,
onboarding, training, coaching, development, motivation, and
progressive discipline.
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Foster a fun, engaging work environment aligned with HCH Beliefs
and Culture Model.
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Manage budgets and departmental performance through scheduling,
forecasting, expense control, labor review, and implementation of
systems and controls.
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Ensure compliance with all health, safety, sanitation, labor, and
licensing regulations, as well as internal policies.
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Collaborate with department leaders to develop and execute sales
and marketing initiatives, including menus, promotions,
entertainment, digital campaigns, and community partnerships.
Hay Creek Hotels Benefits & Incentives
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Insurance benefits: Medical, Dental, Vision, Life, Disability,
Accident, and Critical Illness plans*
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Complimentary $25K Life Insurance policy*
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Flexible Spending Accounts for medical and daycare costs*
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Competitive Paid Time Off (Vacation, Sick, Holiday, Birthday)
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Complimentary staff meals daily
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Weekly payroll schedule
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Competitive wages with annual reviews and COLA adjustments
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Lodging discounts at HCH properties ($49 employee / $89 friends
& family)
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Dining discounts at HCH properties (50% off for employee and guests)
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Discounts on spa, golf, and activities at HCH properties
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Hospitality discounts through partner networks (NEIRA and
Historic Hotels of America)
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Industry travel discounts via Working Advantage (cars, tickets,
activities, etc.)
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Open-door culture with supportive leadership and recognition programs
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Employee Assistance Program and KOFE financial education
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Professional development and accelerated career advancement opportunities
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Free parking
(*for benefits-eligible associates)
About Hay Creek Hotels
Founded in 2005, Hay Creek Hotels was created to
combine the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service, and the amenities
of a luxury inn. Our mission is to “Delight & Surprise” our guests
every day by creating hotels and restaurants that reflect the culture
and character of their communities.
From meticulously restored historic properties to innovative
new-build hotels, each Hay Creek property is designed with a
hyper-local focus, bringing authentic experiences
to both travelers and locals. Our restaurants feature strong
partnerships with local farms and purveyors, offering
seasonal, farm-to-table menus crafted with
creativity, sophistication, and comfort.
Our Core Values & Beliefs
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Delight & Surprise guests, associates, and
partners every day.
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Host Philosophy – empowering every associate to
go above and beyond.
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Associate Promise – transparent and open communication.
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Pride of Ownership – “I can, I am, I own” mindset.
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Community & Sustainability – strong local
partnerships and environmentally responsible operations.
To learn more, visit:
www.HayCreekHotels.com
