Job Description:
The acclaimed Mountain View Grand Resort & Spa is actively
searching for a personable, articulate, and customer-focused Catering
Sales Manager to join our Sales team.
Located in the heart of New Hampshire's White Mountains, Mountain
View Grand Resort & Spa is one of America's truly grand hotels.
Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms
and suites, a first-class spa and wellness center, extensive wine
cellar experience, and full-service Harvest Tavern restaurant, all
overlooking beautiful Mount Washington and great White Mountains.
On-site resort activities include a well-manicured 9-hole golf
course, axe-throwing, archery, disc golf course, extensive hiking and
walking trails, indoor and outdoor pools, auditorium, family learning
center, and the Mountain View Farm hosting llamas, goats, and a full
garden to supply Harvest Tavern’s farm-to-table efforts.
Mountain View Grand’s extensive 20,000 sq. ft. of event space
presents options for any occasion, with 14 different unique venues
across the grounds including the 6K sq. ft. restored Crystal Ballroom
with 360-degree sweeping picture window views of the mountains.
To learn more, visit us at www.mountainviewgrand.com.
Job Summary:
- Develop proposals for all guest inquiries, prepare contracts,
group resumes, and detail BEOs for all room blocks, corporate or
group sales, and/or social and wedding events. Distribute resumes
and BEOs as finalized.
- Presents and proposes approved rates and packages.
- Establishes strong relationships with the surrounding community
and clientele through regular calls, visits, emails, etc. Screen all
calls and inquiries of the sales office.
- Accurately communicates cost to client, reconciles room, food and
beverage, and event revenue, and provides final billing to client.
- Timely responds to guest feedback and communicates feedback with
other department managers as necessary. Attend operational meetings weekly.
- Works closely with Sales and Marketing Director on all S&M
efforts, including promotions, sales kits, marketing efforts,
developing annual market plan, and adhering to budgetary guidelines.
- Coordinate and lead site visits with potential clients.
- Work with F&B Director to ensure all banquet staff are
onboarded, trained, coached, disciplined, motivated, developed, and
rewarded consistently.
- Work closely with F&B Director to create effective,
cost-efficient schedules for assigned banquet staff based on
forecast and budget.
- Assist F&B Director in the management and adherence to all
banquet standards, appearance and uniform guidelines, time and
attendance policy, steps of service and service standards, etc.
- Work with F&B Director to ensure proper ordering and inventory
is in place.
- Management of special product needs based on BEO, receiving,
product storage and organization of banquet storage areas.
- Act as Banquet Captain and oversee banquet execution at time of
event. Act as guest point of contact on date of event, ensuring
guest satisfaction and approachability with any service need.
Oversee success of food delivery, proper beverage standards, and
requisition of liquor. Complete necessary banquet paperwork once an
event concludes.
- Oversee duties of banquet housemen, ensuring all set-up needs are
met prior to an event.
- Delegate event duties to other banquet staff as they pertain to
BEO schedule. Ensure all duties are complete by using event checklists.
- Proof and Print banquet food signage, meeting room signage,
beverage menus, specialty menus, etc.
- Expedite food regularly, practicing and training for proper timing
of food courses according to BEO schedule.
Hay Creek offers an extensive benefit and incentive package, including;
-
Insurance Benefit package including company-funded
Medical, Dental, Vision, Life, Disability, Accident, and Critical
Illness plans*
-
Free Life Insurance of $25K from HCH*
-
Tax-free Flex Spending Accounts for Medical Costs
and Daycare Costs*
-
Wellcard membership (up to 60% discounts on
prescriptions, gym memberships, and more).*
-
Competitive Paid Time Off including Vacation, Sick,
Holiday Pay, and Personal Birthday*
-
Complimentary Staff Meals Daily
-
Weekly payroll schedule
-
Competitive Wages with Cost of Living Adjustments
and Annual Performance/Wage Reviews
-
Lodging Discounts at any HCH Property (Employee
forty-nine per night, Friends & Family eighty nine per night)
-
Dining Discounts at any HCH Property (50% off food
for employee and guests)
-
Spas, Golf Course, and Activities Discounts at any
HCH Property
-
Hospitality Discounts from our partners at the New
England Inn & Resort Association and Historic Hotels of America
-
Industry Travel Discounts through Working Advantage
(rental cars, event tickets, local activities, etc.)
-
Supportive Culture that is fun and motivating, with
open-door policy work environment
-
Employee Recognition Program through 'Delight
Dollars' appreciation and prizes
-
Employee Assistance Program including 24/7
confidential support and KOFE financial education
-
Accelerated Career Advancement of professional
enrichment, company-sponsored conferences & classes, and our
formal Professional Development Program for new managers in training.
-
Free Parking
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to "Delight & Surprise" our
guests every day. These values are driven by the idea that the best
hotels and restaurants are the ones that draw on the spirit, culture
and character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights &
Surprises each of our customers, associates, and business
partners. Our Host Philosophy encourages each associate to
develop the skills necessary to offer outstanding hospitality service
outside the scope of their primary job responsibilities. Our
Associate Promise is the commitment to truly listen to and
communicate openly and honestly with all team members. We embrace
Pride Of Ownership to create an, “I can, I am, I own,”
empowered approach to everything we do. Partnering in our Local
Community and respecting the environment we live in are beliefs
we incorporate into daily operations.
To learn more, visit us at
www.HayCreekHotels.com
