Job Description:
The Hartness Hospitality Collection in Greenville,
SC is seeking an experienced, passionate, and results-driven
Hotel General Manager to lead our dynamic team of
hospitality professionals. This is a unique opportunity to oversee
and elevate the operations of the acclaimed Hotel
Hartness, its full-service restaurant
Patterson, the casual café Village
Kitchen, and a world-class luxury spa.
Nestled within Hartness, Greenville’s premier
traditional neighborhood development, the Hartness
Hospitality Collection offers a distinctive blend of
elevated dining, luxurious accommodations, and unforgettable guest
experiences — all managed by Hay Creek Hotels.
Since opening in 2022, Hotel Hartness has set a
new standard of luxury in Greenville, featuring 73
beautifully appointed suites, a full-service
spa, and expansive indoor and outdoor meeting and
event spaces — including a grand ballroom that hosts up
to 300 guests. The hotel’s modern yet timeless design, serene
surroundings, and exceptional service make it a sought-after
destination for both leisure and business travelers.
The property also boasts two unique dining experiences:
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Village Kitchen, opened in 2021, is a casual
yet refined café serving southern-inspired, wood-fired dishes
for breakfast, lunch, and dinner — perfect for everything from a
quick latte and avocado toast to a long happy-hour gathering.
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Patterson, opened alongside the hotel, delivers
an upscale dining experience in a stunning waterside setting,
featuring locally and regionally inspired cuisine.
To learn more, visit:
www.hartnessliving.com/hotel-hartness/
www.hartnessliving.com/village-kitchen/
Job Summary:
-
Lead and oversee daily operations across all property
departments, including Guest Services, Housekeeping, Restaurant
& Bar, Spa, Sales & Marketing, Private Events, and Engineering.
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Cultivate meaningful relationships with clients, guests, and
the community, becoming the face of the property through
proactive engagement and exceptional guest service.
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Enforce internal and external customer service standards
aligned with Hay Creek Hotels’ Standard Operating Procedures.
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Direct all aspects of associate management: creative
recruitment, hiring, onboarding, training, development,
performance management, recognition, and retention.
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Foster a positive, engaging workplace culture in line with Hay
Creek Hotels’ Beliefs and Culture Model.
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Manage overall hotel and departmental budgets by ensuring
effective scheduling, accurate forecasting, inventory
management, cost control, and creative revenue-generating initiatives.
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Ensure compliance with all health, sanitation, safety,
security, and labor laws, certifications, and internal policies.
- Collaborate with department managers to develop and execute
sales and marketing strategies, including promotions, events,
digital marketing, and community outreach.
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to 'Delight & Surprise' our guests every
day. These values are driven by the idea that the best hotels and
restaurants are the ones that draw on the spirit, culture and
character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance benefits, including Company-funded Medical, Dental, and Vision
- 25K in Company-paid Life Insurance for our Managers
- Additional Life, Disability, Accident, Critical Illness, Health
Flex Spending, and Dependent Care Flex Spending options
- Competitive Salary/Wages with Merit and Cost of Living Adjustments
and Annual Performance/Wage Reviews
- Competitive Paid Time Off Structure including Vacation, Sick,
Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Employee and Friends & Family Lodging Discounts as low as
forty-nine dollars per night at any HCH Property
- Employee Dining Discount of fifty percent off when Dining at any
HCH Property
- Additional Discounts through Working Advantage (Entertainment
Tickets, Hotels, Local Activities, Sports Passes, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness
rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - ‘Delight and Surprise Dollars’
- Accelerated Career Advancement to include professional enrichment,
conferences & classes, and manager in training programs.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each
of our customers, associates, and business partners. Our Host
Philosophy encourages each associate to develop the skills necessary
to offer outstanding hospitality service outside the scope of their
primary job responsibilities. Our Associate Promise is the commitment
to truly listen to and communicate openly and honestly with all team
members. We embrace Pride Of Ownership to create an, "I can, I
am, I own," empowered approach to everything we do. Partnering in
our Local Community and respecting the environment we live in are
beliefs we incorporate into daily operations.
To learn more, visit us at www.HayCreekHotels.com
Abbey Inn & Spa / Apropos Restaurant USA Today, #3 Best New
Hotels in the United States 2020
Centennial Hotel / Granite Restaurant & Bar US News & World
Report, Top Hotels In US, Top 5 New Hampshire
Chebeague Island Inn Conde Nast Traveler, Reader’s Choice, Top 10 New England
Eagle Mountain House & Golf Club / Highfields Restaurant Trip
Advisor, Traveler’s Choice, 5th Consecutive Year
The Breakwater Inn & Spa / Striper’s Waterside Restaurant Conde
Nast Traveler, Reader’s Choice, Top 5 New England
The Brunswick Hotel / Noble Kitchen & Bar Open Table, Diners
Choice, "American"
The Exeter Inn / Epoch Restaurant & Bar Open Table, Diners
Choice, "Great Brunch"
Windham Hill Inn US News & World Report, Top Hotels In US, Top 10 Vermont
We are an E-Verify Employer:
This employer participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S. If E-Verify cannot confirm that you are
authorized to work, this employer is required to give you written
instructions and an opportunity to contact Department of Homeland
Security (DHS) or Social Security Administration (SSA) so you can
begin to resolve the issue before the employer can take any action
against you, including terminating your employment. Employers can only
use E-Verify once you have accepted a job offer and completed the Form
I-9. For more information on E-Verify, or if you believe that your
employer has violated its E-Verify responsibilities, please contact
DHS at 888-897-7781.
