Job Description:

Position: Assistant General Manager (AGM)

Location: Hotel Hartness
Department: Operations
Reports To: General Manager

Position Summary

The Assistant General Manager supports the General Manager in overseeing daily hotel operations while ensuring exceptional guest experiences, strong team performance, and financial discipline. This role is hands-on, people-first, and operations-driven—balancing leadership, administrative oversight, and service excellence in a boutique luxury environment.

The AGM plays a critical role in personnel management, payroll administration, employee onboarding and offboarding, and overall operational continuity.

Experience and Skills:

Key Responsibilities

Operations & Guest Experience

• Support daily hotel operations across Front Office, Housekeeping, Food & Beverage, and Guest Services

• Ensure consistent delivery of high-quality guest experiences aligned with Hotel Hartness standards

• Act as Manager on Duty as assigned, resolving guest concerns promptly and professionally

• Enforce hotel policies, procedures, and brand standards

People Management & Leadership

• Assist with employee supervision, coaching, and performance management

• Foster a positive, accountable, and service-oriented workplace culture

• Address employee relations matters in partnership with HR and the General Manager

• Support scheduling to ensure appropriate staffing levels while controlling labor costs

Payroll & Labor Management

• Oversee accurate timekeeping and payroll submissions

• Review labor reports, overtime, and scheduling efficiency

• Partner with HR/Finance to ensure compliance with wage and hour laws

Onboarding & Offboarding

• Coordinate new hire onboarding, including orientation, training schedules, and system access

• Ensure completion of all required employment documentation

• Manage employee offboarding processes, including final pay coordination, system access removal, and exit procedures

• Maintain personnel files and ensure compliance with company and legal requirements

Administrative & Financial Support

• Assist with budgeting, forecasting, and expense control

• Review reports related to occupancy, labor, and revenue performance

• Support audits, compliance checks, and internal controls

Qualifications

• Minimum 5-7 years of hotel management or supervisory experience

• Strong background in personnel management and hotel operations

• Working knowledge of payroll, scheduling, and labor compliance

• Experience with onboarding and offboarding processes

• Excellent communication, leadership, and problem-solving skills

• Ability to multitask in a fast-paced hospitality environment

• Flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

• Experience in boutique or luxury hotel environments

• Familiarity with hotel property management systems (PMS)