Job Description:

Hotel Manager – Operations & Revenue Strategy

Position Overview

The Hotel Manager is responsible for overseeing the daily operations, guest experience, and revenue performance of The Rhyland. This leadership role will ensure operational excellence across all departments while also driving strategic revenue management initiatives to maximize hotel profitability, market positioning, and overall financial performance.

The ideal candidate is a hands-on hospitality leader with strong operational knowledge, financial acumen, and a deep understanding of hotel revenue management, pricing strategy, and market analysis. This individual will play a key role in establishing The Rhyland as a premier luxury boutique hotel destination in Queens.

Key Responsibilities

Hotel Operations & Guest Experience

• Oversee daily operations across Front Office, Housekeeping, Engineering, Food & Beverage, Security, and Guest Services
• Ensure all departments consistently deliver exceptional boutique luxury service standards
• Maintain strong visibility throughout the property and provide hands-on operational leadership
• Resolve escalated guest concerns promptly and professionally
• Ensure cleanliness, presentation, and maintenance standards are consistently upheld
• Lead operational meetings and coordinate communication between departments

Revenue Management & Commercial Strategy

• Manage hotel revenue strategy including transient, corporate, group, and airline business segments
• Monitor daily pickup, occupancy, ADR, RevPAR, pace reports, and market trends
• Adjust pricing and inventory strategies based on demand, seasonality, competitor analysis, and forecasted business levels
• Work closely with Sales and Reservations teams to optimize business mix and maximize profitability
• Analyze STR reports, booking trends, and channel performance to identify revenue opportunities
• Oversee OTA strategy, restrictions, promotions, and rate parity
• Assist with annual budgeting, forecasting, and monthly financial analysis
• Develop and implement strategies to increase occupancy, average rate, and total hotel revenue

Leadership & Team Development

• Lead, mentor, and develop department heads and hotel staff
• Foster a culture of accountability, teamwork, professionalism, and service excellence
• Support recruitment, onboarding, training, and employee engagement initiatives
• Conduct regular coaching, performance evaluations, and operational follow-ups
• Lead by example through a hands-on and collaborative management style

Food & Beverage & Events Oversight

• Partner closely with Food & Beverage leadership to oversee restaurant, bar, banquet, and catering operations
• Ensure service standards and guest experience expectations are maintained across all outlets
• Support successful execution of events, group business, and banquet operations

Financial & Administrative Management

• Monitor labor productivity, scheduling, payroll, and departmental expenses
• Ensure compliance with company standards, local regulations, and operational procedures
• Review operational and financial reports regularly to identify opportunities for improvement
• Support ownership with strategic operational planning and reporting

Experience and Skills:

Qualifications

• Minimum 5 years of hotel leadership experience in a Hotel Manager, Director of Operations, or similar role
• Strong background in hotel revenue management and rate strategy required
• Experience with forecasting, pricing strategy, STR analysis, and hotel performance metrics
• Luxury, lifestyle, or boutique hotel experience strongly preferred
• Strong understanding of Rooms Division and Food & Beverage operations
• Experience overseeing banquet or event operations preferred
• Strong leadership, communication, organizational, and problem-solving skills
• Experience in the NYC hospitality market preferred
• Pre-opening hotel experience is a plus
• Knowledge of PMS, CRS, channel management, and revenue management systems preferred

What We’re Looking For

• A strategic operator who understands both hospitality and revenue optimization
• A hands-on leader who thrives in a fast-paced, high-expectation environment
• Someone passionate about guest experience, operational excellence, and financial performance
• A detail-oriented professional who can balance luxury service standards with strong business discipline

About The Rhyland

The Rhyland is an upcoming luxury boutique hotel located in Flushing, Queens featuring thoughtfully designed guestrooms, elevated food & beverage experiences, event spaces, and a hospitality experience inspired by culture, community, and modern Asian American influence.