The Hotel Landing, nintwentyfive and laka spa is in search of a proactive, detailed, energetic and forward thinking Housekeeping Supervisor.
Located in the heart of downtown Wayzata on the shore of Lake Minnetonka, Wayzata is becoming a trendy food scene for this small town community with a highly seasonal influx of tourists and only 15 minutes from Minneapolis.
Managed by Hay Creek Hotels, this luxury 92 guest room & suites boutique hotel, includes an upscale 2 level restaurant/bar, seasonal patio, state of the art meeting facilities, ballroom and spa.
Assist in the cleaning and inspecting of the property, with the ability to perform all duties required of subordinates.
¨ Work closely with Director of Housekeeping to assist in the recruitment, onboarding, orientation, training, coaching and disciplining, motivating, rewarding, and terminating housekeeping employees.
¨ Lead by example with professionalism and high standards of cleanliness.
¨ Support Director of Housekeeping with anticipating scheduling needs, developing efficient and labor-effective schedules, and communicating weekly to staff in a timely manner as required by hotel policy.
¨ Assign daily rooms and duties to staff and inspect work regularly.
¨ Investigate all guest complaints and maintenance issues. Responsible for resolving, responding, and adjusting operations as needed.
¨ Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc.
¨ Inspect and clean public areas to comply with department standards and guest expectations.
¨ Check all rooms each day to ensure cleanliness. File inspection reports with Director of Housekeeping.
¨ Maintain internal control of key policy. Train staff on key safety, guest safety, and sign in/out procedures.
¨ Willingness to work weekends, holidays, and/or flexible hours based on hotel needs.
¨ Communicate with front desk for daily tasks, room assignments, and room status reports.
¨ Clean all guestrooms in accordance with the standards and policies of the department.
¨ Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready and pass room via guest room phone.
¨ Ability to prioritize rooms and delegate tasks based on guest arrivals.
¨ Ability to communicate with managers and from desk staff in a positive, efficient, and friendly manner.
¨ Keep cart inventory stocked and organized at all times.
¨ Check the condition of all paper products in guest rooms. Replace as needed.
¨ Replace any directories, TV guides, stationary, and room information cards, etc. that are bent, torn or stained.
¨ Inform front desk of any stains, missing items, or any cause for additional guest charges to the room
¨ Update lost and found on daily base.
¨ Ensure all guest room floors, stairs, and hallways are cleaned.
¨ Report room service trays to Room Service staff.
¨ Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
¨ Return all dishes, glassware and ice buckets to dish station.
¨ Verify all items in the room are in good working condition.
¨ Notify engineer immediately of any maintenance related issues.
¨ Maintain cleanliness in public areas, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
¨ Ensure public space cleaning checklist is completed daily.
¨ Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use.
¨ Perform laundry duties as needed.
¨ Maintain laundry area and storage closets, to be kept cleaned and organized at all times.
¨ Identify soiled linens and damaged linens and care for per laundry standards.
¨ Lead any linen donation initiatives.
¨ Ensure washer/dryer settings are followed per hotel standard and that lint traps are cleaned daily.
¨ Deliver clean laundry to appropriate linen closets daily to set up for future shifts.
¨ Report malfunctions of laundry equipment to Engineering.
¨ Demonstrate team behavior and attitude of working together to accomplish tasks.
¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
¨ Attend all scheduled meetings and training sessions.
¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
¨ Comply with all Hotel and HCH time and attendance policies.
¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Complimentary Heated, Underground Parking
- Employee and Friends & Family Lodging Discounts as low as fourty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.