Career Opportunities

Housekeeping Supervisor

    • Job Tracking ID: 512450-611999
    • Job Location: Wayzata, MN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Date Updated: March 10, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

The Hotel Landing, nintwentyfive and laka spa is in search of a proactive, detailed, energetic and forward thinking Housekeeping Supervisor.

Located in the heart of downtown Wayzata on the shore of Lake Minnetonka, Wayzata is becoming a trendy food scene for this small town community with a highly seasonal influx of tourists and only 15 minutes from Minneapolis.

Managed by Hay Creek Hotels, this luxury 92 guest room & suites boutique hotel, includes an upscale 2 level restaurant/bar, seasonal patio, state of the art meeting facilities, ballroom and spa.

Assist in the cleaning and inspecting of the property, with the ability to perform all duties required of subordinates.

¨ Work closely with Director of Housekeeping to assist in the recruitment, onboarding, orientation, training, coaching and disciplining, motivating, rewarding, and terminating housekeeping employees.

¨ Lead by example with professionalism and high standards of cleanliness.

¨ Support Director of Housekeeping with anticipating scheduling needs, developing efficient and labor-effective schedules, and communicating weekly to staff in a timely manner as required by hotel policy.

¨ Assign daily rooms and duties to staff and inspect work regularly.

¨ Investigate all guest complaints and maintenance issues. Responsible for resolving, responding, and adjusting operations as needed.

¨ Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc.

¨ Inspect and clean public areas to comply with department standards and guest expectations.

¨ Check all rooms each day to ensure cleanliness. File inspection reports with Director of Housekeeping.

¨ Maintain internal control of key policy. Train staff on key safety, guest safety, and sign in/out procedures.

¨ Willingness to work weekends, holidays, and/or flexible hours based on hotel needs.

¨ Communicate with front desk for daily tasks, room assignments, and room status reports.

¨ Clean all guestrooms in accordance with the standards and policies of the department.

¨ Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready and pass room via guest room phone.

¨ Ability to prioritize rooms and delegate tasks based on guest arrivals.

¨ Ability to communicate with managers and from desk staff in a positive, efficient, and friendly manner.

¨ Keep cart inventory stocked and organized at all times.

¨ Check the condition of all paper products in guest rooms. Replace as needed.

¨ Replace any directories, TV guides, stationary, and room information cards, etc. that are bent, torn or stained.

¨ Inform front desk of any stains, missing items, or any cause for additional guest charges to the room

¨ Update lost and found on daily base.

¨ Ensure all guest room floors, stairs, and hallways are cleaned.

¨ Report room service trays to Room Service staff.

¨ Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.

¨ Return all dishes, glassware and ice buckets to dish station.

¨ Verify all items in the room are in good working condition.

¨ Notify engineer immediately of any maintenance related issues.

¨ Maintain cleanliness in public areas, including lobby, guest bathrooms, hallways, stairs, elevator, etc.

¨ Ensure public space cleaning checklist is completed daily.

¨ Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use.

¨ Perform laundry duties as needed.

¨ Maintain laundry area and storage closets, to be kept cleaned and organized at all times.

¨ Identify soiled linens and damaged linens and care for per laundry standards.

¨ Lead any linen donation initiatives.

¨ Ensure washer/dryer settings are followed per hotel standard and that lint traps are cleaned daily.

¨ Deliver clean laundry to appropriate linen closets daily to set up for future shifts.

¨ Report malfunctions of laundry equipment to Engineering.

¨ Demonstrate team behavior and attitude of working together to accomplish tasks.

¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.

¨ Attend all scheduled meetings and training sessions.

¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.

¨ Comply with all Hotel and HCH time and attendance policies.

¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hay Creek offers an extensive benefit and incentive package, including;

  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
  • Competitive Salary/Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Standard Annual Performance/Salary Reviews
  • Merit and Cost of Living Adjustments
  • Complimentary Meals Daily
  • Complimentary Heated, Underground Parking
  • Employee and Friends & Family Lodging Discounts as low as fourty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

  • A high school education or equivalent experience, with one to two years of employment related experience is preferred.
  • Minimum 6 months previous housekeeping experience is required.
  • Supervisory skills are required.
  • Ability to read, write and speak English fluently is required. Bilingual a plus
  • The ability to operate a two-way radio, cleaning and general office equipment, including a computer, is expected.
  • This position requires continuous movement and standing, and the ability to lift, push and pull a moderate to heavy amount of weight often.
  • Must be able to work a flexible schedule including weekends and holidays.

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.