Career Opportunities

Restaurant Server

    • Job Tracking ID: 512450-617477
    • Job Location: Wayzata, MN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Date Updated: April 19, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

Restaurant Server - PT

ninetwentyfive at The Hotel Landing is actively searching for a professional, friendly, and fast-paced Restaurant Server to join our Food and Beverage team. This is a Part Time position. Expected regular shifts will vary.

Located only 15 minutes from Downtown Minneapolis on the shore of Lake Minnetonka, Wayzata is becoming a trendy food scene for this small town community with a highly seasonal influx of tourists.

Managed by Hay Creek Hotels, this luxury 92 guest room & suites boutique hotel, includes an upscale 2 level restaurant/bar, seasonal patio, state of the art meeting facilities, ballroom and health spa. 

Job Summary:

  • Greet, direct, seat, and serve guests in accordance with company service standards.
  • Be thoroughly familiar with menu items, promotions offered, hotel offerings, and related materials.
  • Complete designated side work efficiently and thoroughly. Clean and maintain all working areas and equipment.
  • Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
  • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift. Complete all transactions using the Point of Sale system.

Essential Functions:

  • Greet, direct, seat, and take all orders of food and beverage guests.
  • Serve guests in accordance with company standards.
  • Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
  • Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction.
  • Be thoroughly familiar with menu items and related materials.
  • Clean and maintain all working areas and equipment.
  • Complete designated side work efficiently and thoroughly.
  • Use the suggestive selling method for building check averages.
  • Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
  • Undertake all reasonable tasks requested by supervisors.
  • Represent a positive working liaison with all other members of the kitchen and front of house staff.
  • To prepare and present bills to customers for payment using the point of sales system (POS).
  • Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system.
  • Practice guest safety and ensure correct billing to room when processing room charges.
  • Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
  • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
  • Close out and check out with manager once shift is complete.
  • Consciously assist in all company promotions when required.
  • Stock glassware, sugar caddies, prepare roll ups, be sure all trays and mats are clean in room service area
  • Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
  • Participate in daily staff meetings and department training meetings.
  • Understand and communicate daily specials and specialty menus to guests.
  • Deliver food consistent with expectations of proper timing of food courses.
  • Assist in training new employees and helping others.
  • Assist team members as needed to promote a positive teamwork environment.
  • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies, let manager know before ordering for guest.
  • Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
  • Attend all scheduled meetings and training sessions.
  • Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
  • Comply with all Hotel and HCH time and attendance policies.
  • Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hotel Specific Essential Functions:

  • Ability to remain standing for 8 hours (or 100% of shift).
  • Ability to walk for up to 90% of shift.
  • Ability to frequently (or occasionally) move and lift up to 50 lbs.
  • Ability to walk the property and grounds or on occasion.
  • Ability to move up and down stairs regularly throughout entirely of shift.
  • Ability to bend frequently and repetitively during a shift.
  • Ability to carry service trays on shoulder up to 50 lbs.
  • Ability to use repetitive manual dexterity.
  • Ability to move quickly based on guest needs.
  • Ability to frequently communicate and exchange accurate information effectively.
  • Ability to read, write, understand and speak English.

Hay Creek offers an extensive benefit and incentive package, including;

  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness

  • Competitive Salary/Wages

  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave

  • Standard Annual Performance/Salary Reviews

  • Merit and Cost of Living Adjustments

  • Complimentary Meals Daily

  • Complimentary Underground Heated Parking

  • Employee and Friends & Family Lodging Discounts as low as fourty-nine dollars per night at all HCH Properties

  • Discounts at specific property partners (NEIRA, Historic Hotels of America)

  • 50% Discount when Dining at any HCH Property

  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)

  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities

  • Supportive, open-door policy work environment

  • Work Culture that is fun, energetic and motivating

  • Employee Recognition Program - 'Delight and Surprise Dollars'

  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

Required Experience:

  • High School diploma or equivalent.
  • Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred.
  • 1 year serving experience in a high volume restaurant, fine dining preferred.
  • Prior Wine/Liquor knowledge. Previous alcohol service training a plus.
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
  • Proven success in handling large parties. Banquet/events experience a plus.
  • Ability to operate smoothly under pressure and stress.
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.