Career Opportunities

Banquet Houseperson

    • Job Tracking ID: 512450-617490
    • Job Location: Wayzata, MN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Date Updated: April 19, 2018
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Hotel Landing is searching for a highly motivated, organized and fast paced Banquet Houseperson to join our team. Located in the heart of downtown Wayzata on the shores of Lake Minnetonka, Wayzata is becoming a trendy food scene for this small town community with a highly seasonal influx of tourists and only 15 minutes from Minneapolis.

Managed by Hay Creek Hotels, this luxury 92 guest room & suites boutique hotel, includes an upscale 2 level restaurant/bar, seasonal patio, state of the art meeting facilities, ballroom and spa. The Banquet Houseperson is a key member of the Banquets team and will work closely with department team members to deliver amazing products and services to our guests.

  • Responsible for the physical set-up, flips, and break-down of all events in the hotel.
  • ¨ Follow specific Banquet Event Orders to ensure accuracy for the set up. Independently locate, read and understand BEOs.
  • ¨ Dress all tales with appropriate linens based upon BEO requirements.
  • ¨ Maintain the cleanliness and eye appeal of the banquet space according to Hay Creek Standards.
  • ¨ Maintain a commitment to customer service and guest satisfaction. Assist guests will drop-off and pick-up of banquet items. Communicate any drop-off and pick-up of materials to event lead/sales department.
  • ¨ Offers warm and sincere welcome/farewell for all guests.
  • ¨ Daily check of Calendar of Events and upcoming events.
  • ¨ Prepares all banquet space prior to events, including table and chair heavy lifting, moving, and neat set-up, AV hook-ups, podiums and flags, projectors and screens, dance floors, stages, etc.
  • ¨ Breaks down all banquet space after events, putting all tables, chairs, and equipment away properly and cleaning floor spaces as appropriate.
  • ¨ Check light bulbs in all event spaces.
  • ¨ During the event, duties include assisting servers, transporting tables and equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.
  • ¨ Be familiar with all property amenities.
  • ¨ Follows Banquet Event Orders with strong attention to detail.
  • ¨ Maintains a strong knowledge of various types of room set-up, for example classroom style, U-shape, Rounds, Crescent Rounds, Meeting, etc.
  • ¨ Stock cabinets and storage areas to par levels.
  • ¨ Empty trash receptacles between all events.
  • ¨ Assists banquet captain as needed with additional set-up to include: glasses, pads/pens, candy, water pitchers, draping all tables, and preparing the space as required for the particular function/event.
  • ¨ Removes centerpieces/décor after events and stores appropriately. Communicates location of storage of event materials to event lead/sales department.
  • ¨ Troubleshoots technical issues and tests all AV set-up prior to the event.
  • ¨ Removes all left over/soiled linen and sorts appropriately for cleaning or pick-up. Restock all linen areas.
  • ¨ Attends appropriate department Meetings as requested.
  • ¨ Maintains the cleanliness of banquet storage room.
  • ¨ Communicates all pertinent information to the Banquet Team and Food & Beverage Manager.
  • ¨ Uses proper lifting and moving techniques to limit damage to property and avoid injury. Asks for assistance when needed.
  • ¨ Maintains the cleanliness of all banquet areas, which may include vacuuming, mopping, sweeping, dusting and storing any items not used for next event.
  • ¨ After breakdown of each event, lock all function rooms and work areas once all work is completed for the night.
  • ¨ Performs other duties as assigned.
  • ¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
  • ¨ Attend all scheduled meetings and training sessions.
  • ¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
  • ¨ Comply with all Hotel and HCH time and attendance policies.
  • ¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hay Creek offers an extensive benefit and incentive package, including;

  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
  • Competitive Salary/Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Standard Annual Performance/Salary Reviews
  • Merit and Cost of Living Adjustments
  • Complimentary Meals Daily
  • Complimentary heated, Underground Parking
  • Employee and Friends & Family Lodging Discounts as low as fourty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

  • Ability to read, speak and understand the English language
  • Ability to safely move and set up banquet tables, chairs and equipment
  • Ability to stand, stoop and bend repetitively during entire shift
  • Ability to lift and carry tables, chairs, equipment and food service trays weighting 50+ pounds
  • Ability to work flexible schedule to include weekends and holidays

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.