Career Opportunities

Guest Service Agent

    • Job Tracking ID: 512450-661819
    • Job Location: Wayzata, MN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Date Updated: December 18, 2018
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

The Hotel Landing is actively searching for personable, organized and detailed Guest Service Agents to join our Front Office team. Located only 15 minutes west of Minneapolis Hotel Landing is the premiere boutique hotel on the shores of Lake Minnetonka. Managed by Hay Creek Hotels, this luxury 92 room boutique hotel, includes an upscale restaurant/bar, patio, state of the art meeting facilities and spa.

Be our ambassador of guest relations. Wrap yourself in a cape of customer service. Greet and engage with guests as they arrive, experience and depart the hotel. You are the concierge of everything Hotel Landing, ninetwentyfive, läka spa and the lake Minnetonka area. Anticipate guest needs, answer questions, make reservations, delight and surprise guests leaving a positive lasting impression and creating memories that get them talking about the superhero of service who took their experience from ordinary and smacked it with the glitter and unicorns the guest didn’t even know they wanted.

Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees. Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area. Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out. Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.

Experience and Skills:

  • High School diploma or equivalent.
  • Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
  • 1 year customer service experience required, hotel environment highly preferred.
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
  • Proven success in handling guest complaints.
  • Ability to operate smoothly under pressure and stress.

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.