Career Opportunities

Rooms Supervisor

    • Job Tracking ID: 512450-789502
    • Job Location: Peekskill, NY
    • Job Level: Any
    • Level of Education: Any
    • Date Updated: September 11, 2021
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Rooms Supervisor

The Abbey Inn & Spa is actively searching for a passionate, organized, and customer-focused Rooms Supervisor to lead our Front Desk and Housekeeping teams.

The right candidate will be a hands-on leader, often working full shifts interacting with guests directly at the front desk. The ideal candidate must be willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer. Weekend availability for high volume days is required and expected.

Located on a scenic bluff overlooking the Hudson River, the 42 guest room Abbey Inn & Spa has been transformed into a world class destination luxury hotel. The circa 1902 restored convent will feature Apropos Farm to Table restaurant, a luxury health spa and English garden, a fully restored original Chapel and events hall, a demonstration kitchen, and wine cellar, all on 60 acres of manicured walking trails.

Job Summary:

  • Assist Rooms Director with managing all front desk agents, night auditors, guest room, public space, and laundry attendants including; recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff. Consistently practice, lead, and train associates on all procedures and service standards.
  • Have an expert working knowledge of hotel property management system (Room Master). Troubleshoot PMS integrations, load rates and packages, ensure all guest service agents are well versed in navigating the system, and verify transactions are posted correctly. Review PMS repots daily.
  • Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, and verifying payment.
  • Lead staff by professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance or housekeeping requests, and safety concerns.
  • Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions. Have full knowledge of all parking options, guest charges, and fees. Working knowledge of all rates, packages, and booking restrictions.
  • Work closely with Director of Sales to coordinate group and bridal room blocks.
  • Supervise all cash and accounting practices performed at the front desk.
  • Work closely with Rooms Director to develop creative packages and promotions to maximize sales and overall guest experience. Create personalized amenity options, working with F&B and Marketing team
  • Assist in the cleaning and inspecting of the entire property, with the ability to perform all duties required of subordinate Guest Room Attendants, Laundry Attendants, Turndown Attendants, and Public Space Cleaners.
  • Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc. Place product orders timely and manage housekeeping costs effectively through vendor relations and appropriate ordering.
  • Ensure all cleaned rooms are inspected thoroughly to verify it is check-in ready. Communicate any discrepancies in room cleanliness to associates through constructive criticism and ongoing training.
  • Determine daily room assignments. Review housekeeping reports daily for guest needs.
  • Ensure all public areas are cleaned to standard. Work closely with Sales team to ensure all banquet areas are cleaned to standard prior to event guest arrival.
  • Manage linen recovery program. Ensure laundry standards are followed and guest linens are of the highest standard.
  • Lead all Safety and Security policies and procedures pertaining to housekeeping, including guest room entry safety, key procedures, bloodborne pathogen procedures, and proper safety techniques used by staff.
  • Assist with Lost and Found management. Ensure Lost and Found procedures are followed accordingly.

Experience and Skills:

Required Experience:

  • Strong background as a Hotel Supervisor, with natural customer service skills
  • Strong experience in Property Management software (Room Master a plus)
  • 1 Year housekeeping experience, Preferred
  • Excellent verbal and written communication skills.
  • Strong knowledge of revenue management and online booking agents
  • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
  • Ability to establish a strong service culture and maintain high customer service standards
  • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
  • Subject to successful completion of background check and/or DMV check.

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.