Hay Creek Hotels is seeking a Hospitality Management graduate to join
our team! Candidates will be eligible to participate in our Rooms
Division Professional Development Program while acting as Front Office
Supervisor/Manager at The Breakwater Inn & Spa in Kennebunkport,
Maine. Limited housing available.
The HCH Professional Development Program has been uniquely designed
to take participants step-by-step through four progressive phases of
training in order to prepare them to become one of Hay Creek Hotels’
elite managers within our ever growing portfolio of hotel and
restaurant properties. This program is distinctive in that an
associate or recent graduate can take the program at their own pace
and only move on to the next phase when they and their manager feel
comfortable. Whether a current or new Host Associate, they will master
line level operations, gain leadership strategy studying human
relations management and legal obligation, and gain valuable
operations experience with a local mentor and trainer.
- Directly manage all front desk agents, night auditors, and guest
service associates, including recruitment, interviewing, hiring,
training, scheduling, evaluating, coaching, disciplining, and
motivating of staff. Consistently practice, lead, and train
associates on all procedures and service standards.
- Have an expert working knowledge of hotel property management
system (Room Master). Troubleshoot PMS integrations, load rates and
packages, ensure all guest service agents are well versed in
navigating the system, and verify transactions are posted correctly.
Review PMS repots daily.
- Perform daily front desk agent duties including; communicate room
availability, book and review guest reservations, operating
multi-line phone system, check in/out, issuance of guest keys,
verifying payment, and coordinating bell services.
- Lead staff by professionally handling escalated guest complaints,
problem-solving, and follow up with all guest complaints,
maintenance issues, and safety concerns.
- Have a thorough knowledge of local amenities, hotel services,
shopping, dining, entertainment, and travel directions. Have full
knowledge of all parking options, guest charges, and fees. Working
knowledge of all rates, packages, and booking restrictions.
- Supervise all cash and accounting practices performed at the front desk.
- Maximize Yield Management. Oversee and manage forecast, schedule,
and reservation transaction reports daily. Manage and maintain all
third-party reservation sites and rates offered.
- Work closely with Sales department to develop creative packages
and promotions to maximize sales and overall guest experience.
Create personalized amenity options, working with F&B and
Marketing team. Work with Corporate Media Manager to ensure
promotions are effectively promoted digitally.
- Work closely with Housekeeping Manager closely on all in-house
room requests, issues, and room status’. Assist with Lost and Found
management. Ensure Lost and Found procedures are followed accordingly.
Hay Creek offers an extensive benefit and incentive package, including;
Insurance Benefit package including company-funded
Medical, Dental, Vision, Life, Disability, Accident, and Critical
Free Life Insurance of $25K from HCH*
Tax-free Flex Spending Accounts for Medical Costs
and Daycare Costs*
Wellcard membership (up to 60% discounts on
prescriptions, gym memberships, and more).*
Competitive Paid Time Off including Vacation, Sick,
Holiday Pay, and Personal Birthday*
Complimentary Staff Meals Daily
Weekly payroll schedule
Competitive Wages with Cost of Living Adjustments
and Annual Performance/Wage Reviews
Lodging Discounts at any HCH Property (Employee
forty-nine per night, Friends & Family eighty nine per night)
Dining Discounts at any HCH Property (50% off food
for employee and guests)
Spas, Golf Course, and Activities Discounts at any
Hospitality Discounts from our partners at the New
England Inn & Resort Association and Historic Hotels of America
Industry Travel Discounts through Working Advantage
(rental cars, event tickets, local activities, etc.)
Supportive Culture that is fun and motivating, with
open-door policy work environment
Employee Recognition Program through 'Delight
Dollars' appreciation and prizes
Employee Assistance Program including 24/7
confidential support and KOFE financial education
Accelerated Career Advancement of professional
enrichment, company-sponsored conferences & classes, and our
formal Professional Development Program for new managers in training.
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to "Delight & Surprise" our
guests every day. These values are driven by the idea that the best
hotels and restaurants are the ones that draw on the spirit, culture
and character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights &
Surprises each of our customers, associates, and business
partners. Our Host Philosophy encourages each associate to
develop the skills necessary to offer outstanding hospitality service
outside the scope of their primary job responsibilities. Our
Associate Promise is the commitment to truly listen to and
communicate openly and honestly with all team members. We embrace
Pride Of Ownership to create an, “I can, I am, I own,”
empowered approach to everything we do. Partnering in our Local
Community and respecting the environment we live in are beliefs
we incorporate into daily operations.
To learn more, visit us at