Career Opportunities

Human Resource and Guest Services Specialist

    • Job Tracking ID: 512450-838828
    • Job Location: Kennebunkport, ME
    • Date Updated: December 05, 2022
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

The Breakwater Inn & Spa in Kennebunkport, ME is actively searching for a people-oriented and self-motivated Human Resource Generalist to join our team of professionals. This dynamic role will combine HR with Guest Relations, performing both Guest Service Agent duties and HR functions including checking guests in/out, fielding inquiries, interviewing, onboarding, culture, payroll, and employee relations. 

The Breakwater Inn and Spa is situated on the Kennebunk River, offering 35 guest rooms with incredible views of coastal Maine. Guests of the Inn are encouraged to enjoy elevated New England cuisine at Striper’s Waterside Restaurant and spa services from the public Breakwater Spa. Visit thebreakwaterinn.com and stripersrestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!

Job Summary:

  • Manage and ensures accuracy of documentation for all current and termed personnel files, including PTO management, disciplinary, wage administration policy, new hire paperwork, garnishments, etc.
  • Work closely with third party to administer all insurance benefits to eligible employees.
  • Support all departments in all staffing and recruiting needs, including advertisements, job fairs, selection process, reference checks, orientation, and new hire training.
  • Work closely with GM to manage consistency and accuracy of Associate Performance Evaluation policy. Participate in employee counseling and terminations. Ensure employee reviews and discipline are issued consistently, fairly and within an appropriate time period.
  • Report and process paperwork for all guest incidents and workers’ compensation insurance claims. Ensure all OSHA Regulations are followed including OSHA 300 Log and SDS requirements. Ensure safe practices in all areas. Implement training for WISP, Bloodborne Pathogens, NH Illness law, Safety Initiative, and Right to Know Law.
  • Lead and execute seasonal All-Hotel Meetings/Parties. 
  • Manage HR bulletin board. 
  • Lead reward/associate recognition programs.
  • Administer payroll processing weekly. Independently process manual checks when necessary. Maintenance of time clock system including entry of new hires, removal of terminations, upkeep of all pay rates, and ensuring all time records are DOL compliant and accurate.
  •  Work closely with GM to ensure labor cost efficiencies.
  • Act as general cashier. Reconcile and deposit. incoming cash weekly/as needed. Audit of hotel banks and safes monthly. Issue banks to managers. Admin and replenish Petty Cash monthly. 
  • Acts as hotels’ Income Auditor and reviews Daily Report for errors, omissions, transpositions, etc. on a daily basis. Ensure proper posting of all revenues and statistic information as it relates to payroll and DRR accuracy. Organize and securely pack past files and code/label for secure storage.
  • Reply to chargebacks.
  • Monitor year end Accounting/Payroll/HR Assignments. 
  • Work closely with Rooms Manager. Work scheduled Front Desk guest services shifts weekly including checking guests in/out, fielding phone calls and inquiries, booking reservations, acting as concierge to in-house guests, processing payments, etc. (can perform above HR functions from Front Desk as appropriate). 


Hay Creek offers an extensive benefit and incentive package, including;
  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
  • Competitive Salary/Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Standard Annual Performance/Salary Reviews
  • Merit and Cost of Living Adjustments
  • Complimentary Meals Daily
  • Free Parking
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

  • 2-3 Years Accounting experience, hotel environment preferred
  • Payroll experience required
  • Previous HR experience preferred
  • Familiar with web-based accounting systems
  • Strong Excel skills required. Proven skills in MS Office
  • Successful completion of background and/or DMV check.
  • Proven communication, leadership and management skills
  • Clean work habits with great attention to detail
  • Able to furnish a valid driver’s license.
  • Ability to multitask and prioritize effectively while maintaining calmness, composure, and hospitality
  • Successful completion of background check and/or DMV check.

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.