Job Description:
The acclaimed Mountain View Grand Resort & Spa is actively
searching for a personable, articulate, and customer-focused Director
of Sales to join our Sales team.
Located in the heart of New Hampshire's White Mountains, Mountain
View Grand Resort & Spa is one of America's truly grand hotels.
Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms
and suites, a first-class spa and wellness center, extensive wine
cellar experience, and full-service Harvest Tavern restaurant, all
overlooking beautiful Mount Washington and great White Mountains.
On-site resort activities include a well-manicured 9-hole golf
course, axe-throwing, archery, disc golf course, extensive hiking and
walking trails, indoor and outdoor pools, auditorium, family learning
center, and the Mountain View Farm hosting llamas, goats, and a full
garden to supply Harvest Tavern’s farm-to-table efforts.
Mountain View Grand’s extensive 20,000 sq. ft. of event space
presents options for any occasion, with 14 different unique venues
across the grounds including the 6K sq. ft. restored Crystal Ballroom
with 360-degree sweeping picture window views of the mountains.
To learn more, visit us at www.mountainviewgrand.com.
Job Summary:
- Develop proposals for all guest inquiries, prepare contracts,
group resumes, and detail BEOs for all room blocks, corporate or
group sales, and/or social and wedding events.
- Compile and/or direct the preparation of reports pertaining to the
operation of the sales department to include, but not limited to the
annual and monthly forecast, marketing budget, lead management
system, group booking pace report, STAR report and other appropriate reports.
- Attend and represent the hotel at selected trade shows or
necessary community events.
- Coordinate ongoing research of the travel industry to detect
market trends and related information for development of new
marketing strategies.
- Make reasonable recommendations to improve potential from various markets.
- Develop and conduct persuasive verbal sales presentations to
prospective clients.
- Initiate preparation of annual sales and marketing plan and
execute plans as outlined, critically examining and adjusting as
deemed necessary by current market conditions.
- Organize and/or attend scheduled sales department, executive
committee, and
- related meetings.
- Direct and manage all group, transient, and catering/banquet sales
activities to maximize revenue for the hotel.
- Prepare, implement and compile data for the strategic sales plan,
monthly reports, annual goals, marketing expenses, sales and
marketing budget, forecasts and other reports as directed/required.
- Maintain tracking system through hSP to ensure all client
information and potential bookings and prospecting calls is
documented. Responsible to balance hSP on a monthly basis.
- Develop group rates, group sales and catering deployment
strategies through review of competitive data, demand analysis and
mix management.
- Communicate with front office manager, group bookings, room
blocks, rooming lists and billing procedures.
- Prepare all BEOs for group events providing timely and accurate
information to clients and appropriate staff members.
- Conduct pre-conference meetings with appropriate management team.
- Monitor competitive hotels pricing structure, physical plant
improvements and
- service.
- Assist with the creation, development and implementation of adult
and child activities and programs.
- Active participant in weekly Revenue Merchandising (Yield)
meeting and all assignments as required.
- Maintain a vibrant website with seasonally appropriate key words,
pictures, links,PPC campaigns and digital marketing.
- Analyze results on monthly basis including but not limited to
Google Analytics and third party vendor. Monitor SEO process.
- Develop and maintain CRM campaigns with monthly email blasts and
customer feedback mechanisms.
- Develops brochures, newspaper, magazine and radio advertising
copy, and other written materials/signage about available
food/beverage services and hotel facilities for public accommodation.
- Professionally represent the hotel in community and industry
organizations and events.
- Work with PMS System to take reservations and investigate credit
accounts and billing information
Hay Creek offers an extensive benefit and incentive package, including;
-
Insurance Benefit package including company-funded
Medical, Dental, Vision, Life, Disability, Accident, and Critical
Illness plans*
-
Free Life Insurance of $25K from HCH*
-
Tax-free Flex Spending Accounts for Medical Costs
and Daycare Costs*
-
Wellcard membership (up to 60% discounts on
prescriptions, gym memberships, and more).*
-
Competitive Paid Time Off including Vacation, Sick,
Holiday Pay, and Personal Birthday*
-
Complimentary Staff Meals Daily
-
Weekly payroll schedule
-
Competitive Wages with Cost of Living Adjustments
and Annual Performance/Wage Reviews
-
Lodging Discounts at any HCH Property (Employee
forty-nine per night, Friends & Family eighty nine per night)
-
Dining Discounts at any HCH Property (50% off food
for employee and guests)
-
Spas, Golf Course, and Activities Discounts at any
HCH Property
-
Hospitality Discounts from our partners at the New
England Inn & Resort Association and Historic Hotels of America
-
Industry Travel Discounts through Working Advantage
(rental cars, event tickets, local activities, etc.)
-
Supportive Culture that is fun and motivating, with
open-door policy work environment
-
Employee Recognition Program through 'Delight
Dollars' appreciation and prizes
-
Employee Assistance Program including 24/7
confidential support and KOFE financial education
-
Accelerated Career Advancement of professional
enrichment, company-sponsored conferences & classes, and our
formal Professional Development Program for new managers in training.
-
Free Parking
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to "Delight & Surprise" our
guests every day. These values are driven by the idea that the best
hotels and restaurants are the ones that draw on the spirit, culture
and character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each
of our customers, associates, and business partners. Our Host
Philosophy encourages each associate to develop the skills necessary
to offer outstanding hospitality service outside the scope of their
primary job responsibilities. Our Associate Promise is the commitment
to truly listen to and communicate openly and honestly with all team
members. We embrace Pride Of Ownership to create an, “I can, I am, I
own,” empowered approach to everything we do. Partnering in our Local
Community and respecting the environment we live in are beliefs we
incorporate into daily operations.
To learn more, visit us at
www.HayCreekHotels.com
