Job Description:

Hay Creek Hotels of Kennebunkport is actively searching for a passionate, organized, and results-driven Hotel General Manager to lead our team of hospitality professionals.

Our General Managers are expected to be hands-on leaders, often adapting to situations that would allow them to work in hourly, line-level positions as needed. The ideal candidate must be willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer. Weekend availability for high volume days is expected.

The Breakwater Inn and Spa is situated on the Kennebunk River, offering 35 guest rooms with incredible views of coastal Maine. Guests are encouraged to enjoy elevated New England cuisine at Striper’s Waterside Restaurant and spa services from the public Breakwater Spa. Visit thebreakwaterinn.com and stripersrestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!

Job Summary:

• Responsible for overseeing successful operations in all property departments, including Guest Services and Housekeeping for both The Breakwater Inn and Beach House Inn, nail and massage services from The Breakwater Spa, Striper’s Waterside Restaurant & Bar, The Sea Mark Bar, Sales & Marketing, Private Events, and Engineering.
• Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one’s overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
• Ownership of financial management of the enterprise including building budgets, managing costs and purchasing, rate management, P&L review, managing market share, etc.
• Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures. Review and react to guest service scores and comments.
• Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
• Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model. Encourage employee retention and engagement through
• Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
• Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
• Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

• Recent 3+ years Hotel General Manager experience required
• Experience in New England region highly preferred.
• Strong background in Rooms Division, Sales & Marketing, and F&B operations
• Excellent computer skills including; Excel, Word & Outlook
• Experience in Property Management and POS Software
• Excellent verbal and written communication skills.
• Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Daily Revenue and P&L Reporting exposure and knowledge
• Strong background in hotel forecasting preferred
• Successful completion of background and/or DMV check.
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
• Ability to establish a strong service culture and maintain high customer service standards
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Successful completion of background check and/or DMV check.