Job Description:
The Mountain View Grand Resort & Spa in Whitefield, NH is seeking
a Boston-based Business Development Manager to join our team.
In this role, the right candidate will primarily work remote from the
Boston area, overseeing the Sales department and primarily work in
the Boston area with some remote work, and willing to travel weekly
onsite to meet with Sales team and clients.
About the Mountain View Grand Resort & Spa;
Located in the heart of New Hampshire's White Mountains, Mountain
View Grand Resort & Spa is one of America's truly grand hotels.
Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms
and suites, a first-class spa and wellness center, extensive wine
cellar experience, and full-service Harvest Tavern restaurant, all
overlooking beautiful Mount Washington and great White Mountains.
On-site resort activities include a well-manicured 9-hole golf
course, axe-throwing, archery, disc golf course, extensive hiking and
walking trails, indoor and outdoor pools, auditorium, family learning
center, and the Mountain View Farm hosting llamas, goats, and a full
garden to supply Harvest Tavern’s farm-to-table efforts.
Mountain View Grand’s extensive 20,000 sq. ft. of event space
presents options for any occasion, with 14 different unique venues
across the grounds including the 6K sq. ft. restored Crystal Ballroom
with 360-degree sweeping picture window views of the mountains.
To learn more, visit us at www.mountainviewgrand.com and www.haycreekhotels.com.
Job Summary:
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Proactively responsible to source group opportunities throughout
the New England region which fit into the predetermined parameters
for the resort.
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This position is 100% proactive. The BD Manager produces leads
for the on-property team, which further qualifies as needed and
then attempts to contract the business. The BD Manager assists in
the process as necessary to help close the opportunity.
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Attends weekly Sales meetings, either in-person or via video
call, with the on-site team.
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Maintains the Sales system, Triple Seat, to support sales efforts
and client documentation, and to ensure proper tracking.
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Develops, maintains, and implements quarterly strategies and
action plans to grow the market and generate group-related
revenues for the resort.
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Organizes client FAMs for the resort to further promote the
property and help secure additional group business.
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Analyzes sales statistics to understand the resort’s financials,
to help identify areas which can be improved upon, and to set
additional strategies to acquire group business.
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Tracks results and trends regularly for accurate forecasting.
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Reinforces the culture of proactive sales throughout the resort.
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Provides the necessary information for the Director of Sales to
assist in development of the budget.
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Effectively controls all expenses for this position and market to
insure optimum operating profit.
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Promotes high visibility of Hay Creek Hotels – MVG through
involvement in industry associations and trade shows.
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Responds to client inquiries within 24 hours, but preferably
within 12 hours when possible.
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Proactively performs all necessary sales duties to exceed
established goals for the market.
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When on property, addresses each and every guest using the
S.E.A.C. method, with a Smile, Eye contact, Acknowledges their
presence in a timely manner with appropriate greeting, and a
kindly Close.
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Develops ideas and assists the Director of Sales and the Hay
Creek marketing team as needed in the development of promotional
strategies to further drive demand from the region.
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Attends all scheduled meetings and training sessions.
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Understands and practices all HCH safety and security procedures,
including Emergency Evacuation Procedures, Accident Reporting,
Right to Know Law, Written Information Security Program,
Bloodborne Pathogen Procedures, Anti-Harassment Policy, and
Violence in the Workplace Policy.
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Complies with all Hotel and HCH time and attendance policies.
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Complies with all Hotel and HCH uniform, dress code, and
appearance standards.
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Time for this individual is spent primarily remotely throughout
the region connecting with prospects and clients, and travels to
Mountain View Grand approximately one to two times a month, or as
necessary.
About Hay Creek Hotels;
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to 'Delight & Surprise' our guests every
day. These values are driven by the idea that the best hotels and
restaurants are the ones that draw on the spirit, culture and
character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each
of our customers, associates, and business partners. Our Host
Philosophy encourages each associate to develop the skills necessary
to offer outstanding hospitality service outside the scope of their
primary job responsibilities. Our Associate Promise is the commitment
to truly listen to and communicate openly and honestly with all team
members. We embrace Pride Of Ownership to create an, "I can, I
am, I own," empowered approach to everything we do. Partnering in
our Local Community and respecting the environment we live in are
beliefs we incorporate into daily operations.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance benefits, including Company-funded Medical, Dental, and Vision
- 25K in Company-paid Life Insurance for our Managers
- Additional Life, Disability, Accident, Critical Illness, Health
Flex Spending, and Dependent Care Flex Spending options
- Competitive Salary/Wages with Merit and Cost of Living Adjustments
and Annual Performance/Wage Reviews
- Competitive Paid Time Off Structure including Vacation, Sick,
Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Employee and Friends & Family Lodging Discounts as low as
forty-nine dollars per night at any HCH Property
- Additional Discounts through Working Advantage (Entertainment
Tickets, Hotels, Local Activities, Sports Passes, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness
rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - ‘Delight and Surprise Dollars’
- Accelerated Career Advancement to include professional enrichment,
conferences & classes, and manager in training programs.
To learn more, visit us at
www.HayCreekHotels.com
