Job Description:
The Centennial Hotel and Granite Restaurant & Bar in historic
Concord, NH is actively searching for a passionate, organized, and
results-driven Hotel General Manager to lead our team of hospitality professionals.
Our General Managers are expected to be hands-on leaders, often
adapting to situations that would allow them to work in hourly,
line-level positions as needed. The ideal candidate must be willing
and able to participate in daily duties to better the overall success
of the team and ultimate satisfaction of the customer.
Weekend availability for high volume days is required and expected.
The ideal candidate will have an understanding of Sales/Marketing and
strong familiarity of PMS and POS operating systems (RoomMaster or
Aloha experience a plus)
The Centennial Hotel and Granite Restaurant & Bar, managed by Hay
Creek Hotels, is a beautiful historic hotel in Concord, NH that offers
34 guest rooms and suites, locally-sourced fine dining in a
full-service restaurant and bar, a variety of meeting and event
spaces, and off-site catering services. A popular dining and
socializing spot among Concord locals, the award-winning Granite
Restaurant & Bar is a beautifully styled, modern eatery. Visit
thecentennialhotel.com and graniterestaurant.com for more information.
Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates!
Job Summary:
- Responsible for overseeing successful operations in all property
departments, including Guest Services, Housekeeping, Restaurant
& Bar, Sales & Marketing, Private and Catered Events, and Engineering.
- Create and maintain relationships with clients and guests in all
areas, with a strong passion to elevate one’s overall experience at
the property. Must be willing to become the face of the property,
exercising pro-active community involvement and interpersonal guest services.
- Enforce outstanding internal and external customer service
standards according to Hay Creek Standard Operating Procedures.
- Oversee and assist in all associate management, including creative
recruitment, interviews, hiring and onboarding, training and
development, progressive discipline, motivation, rewarding, and
termination of staff.
- Manage positive Employee Relations to instill a fun, exciting work
environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring
effective scheduling, accurate forecasting, managing inventory,
controlling expenses, reviewing labor costs, creative promotions,
and enforcing systems and controls.
- Responsible for practicing and ensuring compliance in all health,
sanitation, safety and security laws, labor laws, state
certifications/licensing, and all internal policies and procedures.
- Work closely with all Managers in developing sales and marketing
strategies (i.e.; menus, advertisements, entertainment, food &
beverage promotions, signs, incentives, flyers, e-blasts, social
media, etc.) and coordinating the management of all third-party
marketing resources.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical,
Dental, Vision, Life, Disability, Accident, and Critical Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick,
Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as
forty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment
Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness
rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Accelerated Career Advancement to include professional enrichment,
conferences & classes, and manager in training programs.
