Job Description:
Hay Creek Hotels is seeking a detailed, customer-oriented and
resulted driven General Manager to lead our team of hospitality
professionals for this new hotel opening March 2024.
Tucked in the quaint mountain town of Blowing Rock, North Carolina,
The Embers Hotel will offer 36 guest rooms and suites with full
service restaurant and al fresco dining patio. Managed by Hay Creek
Hotels, this new-build boutique location will embody a fireside
retreat with a 4 star service in an approachable, natural setting. The
new resort is projected to open in 2023.
Job Summary:
- Responsible for overseeing successful operations in all property
departments, including Guest Services, Housekeeping, Restaurant
& Bar, Sales & Marketing, Private Events, and Engineering.
- Management of on-site short term rentals.
- Create and maintain relationships with clients and guests in all
areas, with a strong passion to elevate one’s overall experience at
the property. Must be willing to become the face of the property,
exercising pro-active community involvement and interpersonal guest services.
- Enforce outstanding internal and external customer service
standards according to Hay Creek Standard Operating Procedures.
- Oversee and assist in all associate management, including creative
recruitment, interviews, hiring and onboarding, training and
development, progressive discipline, motivation, rewarding, and
termination of staff.
- Manage positive Employee Relations to instill a fun, exciting work
environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring
effective scheduling, accurate forecasting, managing inventory,
controlling expenses, reviewing labor costs, creative promotions,
and enforcing systems and controls.
- Responsible for practicing and ensuring compliance in all health,
sanitation, safety and security laws, labor laws, state
certifications/licensing, and all internal policies and procedures.
- Work closely with all Managers in developing sales and marketing
strategies (i.e.; menus, advertisements, entertainment, food &
beverage promotions, signs, incentives, flyers, e-blasts, social
media, etc.) and coordinating the management of all third-party
marketing resources.
Hay Creek offers an extensive benefit and incentive package, including;
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Insurance Benefit package including company-funded
Medical, Dental, Vision, Life, Disability, Accident, and Critical
Illness plans*
-
Free Life Insurance of $25K from HCH*
-
Tax-free Flex Spending Accounts for Medical Costs
and Daycare Costs*
-
Wellcard membership (up to 60% discounts on
prescriptions, gym memberships, and more).*
-
Competitive Paid Time Off including Vacation, Sick,
Holiday Pay, and Personal Birthday*
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Complimentary Staff Meals Daily
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Weekly payroll schedule
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Competitive Wages with Cost of Living Adjustments
and Annual Performance/Wage Reviews
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Lodging Discounts at any HCH Property (Employee
forty-nine per night, Friends & Family eighty nine per night)
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Dining Discounts at any HCH Property (50% off food
for employee and guests)
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Spas, Golf Course, and Activities Discounts at any
HCH Property
-
Hospitality Discounts from our partners at the New
England Inn & Resort Association and Historic Hotels of America
-
Industry Travel Discounts through Working Advantage
(rental cars, event tickets, local activities, etc.)
-
Supportive Culture that is fun and motivating, with
open-door policy work environment
-
Employee Recognition Program through 'Delight
Dollars' appreciation and prizes
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Employee Assistance Program including 24/7
confidential support and KOFE financial education
-
Accelerated Career Advancement of professional
enrichment, company-sponsored conferences & classes, and our
formal Professional Development Program for new managers in training.
-
Free Parking
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to "Delight & Surprise" our
guests every day. These values are driven by the idea that the best
hotels and restaurants are the ones that draw on the spirit, culture
and character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each
of our customers, associates, and business partners. Our Host
Philosophy encourages each associate to develop the skills necessary
to offer outstanding hospitality service outside the scope of their
primary job responsibilities. Our Associate Promise is the commitment
to truly listen to and communicate openly and honestly with all team
members. We embrace Pride Of Ownership to create an, “I can, I am, I
own,” empowered approach to everything we do. Partnering in our Local
Community and respecting the environment we live in are beliefs we
incorporate into daily operations.
To learn more, visit us at
www.HayCreekHotels.com