Job Description:
The Hotel Rhyland, opening 2025, is actively searching for a
passionate, organized and results-driven General Manager to lead our
team of hospitality professionals in the newly renovated hotel and
event space.
The Hotel Rhyland, known formerly as the Richouse, includes 202 guest
rooms and will be the only green development of its kind in Flushing,
emphasizing sustainability and environmentally conscious features.
The property will boast an indoor courtyard, rooftop bar, restaurant,
spa, and gym facilities, with an impressive 3,100 sf of versatile
event space.
Located only 10 minutes from LaGuardia airport, and 25 minutes to JFK
airport, the hotel is positioned just blocks away from downtown
Flushing’s bustling tourist area.
Job Summary:
- Responsible for overseeing successful operations in all property
departments, including Guest Services, Housekeeping, Restaurant
& Bar, Sales & Marketing, Private Events, Spa, and Engineering.
- Create and maintain relationships with clients and guests in all
areas, with a strong passion to elevate one’s overall experience at
the property. Must be willing to become the face of the property,
exercising pro-active community involvement and interpersonal guest services.
- Enforce outstanding internal and external customer service
standards according to Hay Creek Standard Operating Procedures.
- Oversee and assist in all associate management, including creative
recruitment, interviews, hiring and onboarding, training and
development, progressive discipline, motivation, rewarding, and
termination of staff.
- Manage positive Employee Relations to instill a fun, exciting work
environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring
effective scheduling, accurate forecasting, managing inventory,
controlling expenses, reviewing labor costs, creative promotions,
and enforcing systems and controls.
- Responsible for practicing and ensuring compliance in all health,
sanitation, safety and security laws, labor laws, state
certifications/licensing, and all internal policies and procedures.
- Work closely with all Managers in developing sales and marketing
strategies (i.e.; menus, advertisements, entertainment, food &
beverage promotions, signs, incentives, flyers, e-blasts, social
media, etc.) and coordinating the management of all third-party
marketing resources.
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine
the intimacy of a boutique hotel with world-class cuisine,
cutting-edge technology, unparalleled guest service and the exclusive
amenities of a luxury inn. At Hay Creek Hotels, our passion is to
pioneer superior service and inspire excitement within the small,
independent hotel sector: to 'Delight & Surprise' our guests every
day. These values are driven by the idea that the best hotels and
restaurants are the ones that draw on the spirit, culture and
character of their locales. From meticulously renovated historic
properties to exciting new-build hotels, we offer some of the most
unique and interesting lodging and dining destinations in the United
States. Our hotels and resorts are designed to reflect their
respective neighborhoods and serve as good neighbors by participating
in community events and causes. Through environmentally responsible
design and day-to-day management, we adhere to best practices for
sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the
restaurants in the Hay Creek Hotels collection form deep connections
with respected local farms and providers. Our chefs seamlessly
integrate their regions’ finest meats, seafood and produce with
contemporary cooking styles and flavors. Each Hay Creek restaurant is
distinguished by sophisticated yet casual ambiance and cuisine that
delivers both comfort and surprise with each bite. We are not the
average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture,
flavor, and presentation. Farm-to-table food brings sensational
seasonal menus with creative twists on old classics.
