Job Description:
Banquet Captain
The Exeter Inn is actively searching for a professional, friendly,
and fast-paced Banquet Captain to join our Food and Beverage team.
Expected regular shifts will vary depending on event. Weekends Required.
The Exeter Inn and Epoch Restaurant & Bar, managed by Hay Creek
Hotels, is a beautifully restored inn located just 15 minutes from
Portsmouth, NH in the historic town of Exeter. It offers 46 guest
rooms and suites, a contemporary chef-driven restaurant and bar, and
unique meeting and event spaces for all occasions. Visit
theexeterinn.com and epochrestaurant.com for more information. Be sure
to Follow @Hay Creek Hotels on Linkedin for future employment updates!
Essential Functions:
¨ Work with F&B Director to ensure all banquet staff are
onboarded, trained, coached, disciplined, motivated, developed, and
rewarded consistently.
¨ Create effective, cost-efficient schedules for assigned banquet
staff based on forecast and budget.
¨ Assist in the development of departmental training and outcomes.
¨ Assist F&B Director in the management and adherence to all
banquet standards, appearance and uniform guidelines, time and
attendance policy, steps of service and service standards, etc.
¨ Follow company guidelines for progressive disciplinary action.
Assist F&B Director in issuance of progressive discipline and
daily coaching.
¨ Work with F&B Director to ensure proper ordering and
inventory is in place.
¨ Management of special product needs based on BEO, receiving,
product storage and organization of banquet storage areas.
¨ Develop and lead daily staff meetings and pre-meals/stand-up.
¨ In regards to all meetings and communication; develop topics to
discuss daily, operational focuses, safety issues, in-house VIPs,
specials, educate staff, share feedback, etc.
¨ Pro-actively review BEO with sales team. Attend BEO meetings as
necessary. Ensure all anticipated needs are met.
¨ Adhere to all scheduling guidelines as they pertain to
guest/staff ratios.
¨ Communicate final billing with client. Process payment at close
of event. Complete event paperwork according to sales procedure.
¨ Oversee banquet bar and requisition of liquor. Ensure proper
cash handling procedures and adherence to beverage standards.
¨ Oversee duties of banquet housemen, ensuring all set-up needs
are met prior to an event.
¨ Delegate event duties as they pertain to BEO schedule. Ensure
all duties are complete by using event checklists.
¨ Proof and Print banquet food signage, meeting room signage,
beverage menus, specialty menus, etc.
¨ Work closely with F&B Director on all banquet and event
projects, operational goals, labor efficiencies, etc.
¨ Assist with maintaining and updating associate phone/email lists.
¨ Act as guest point of contact on date of event, ensuring guest
satisfaction and approachability with any service need.
¨ Expedite food regularly, practicing and training for proper
timing of food courses according to BEO schedule.
¨ Active communication of all standards to staff. Ensure
compliance with all banquet procedures.
¨ Coordinate workflow to ensure a smooth-running operation.
¨ Complete employee performance reviews/evaluations. Administer to
employee with F&B Director.
¨ Assist team members as needed to promote a positive teamwork environment.
¨ Practice conscious knowledge of food allergies and safety in preparation.
¨ Flexibility to work days, nights, weekends, and peak business periods.
¨ Address each and every guest using the S.E.A.C. method, with a
smile, eye contact, acknowledge their presence in a timely manner with
appropriate greeting, and kindly close.
¨ Attend all scheduled meetings and training sessions.
¨ Understand and practice all HCH safety and security procedures,
including Emergency Evacuation Procedures, Accident Reporting, Right
to Know Law, Written Information Security Program, Bloodborne Pathogen
Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
¨ Comply with all Hotel and HCH time and attendance policies.
¨ Comply with all Hotel and HCH uniform, dress code, and
appearance standards.
